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CBT Nuggets ITIL Foundations

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Torrent File Content (33 files)

Description

 							CBT Nuggets ITIL Foundations
  
  ITIL® Foundations
  
  This
ITIL® training with Chris Ward covers the IT infrastructure library (ITIL®) that’s ideal for use by
large IT departments, including topics such as the service lifecycle, service operations, and more!
  
  1.
ITIL® - Foundations Introduction (10 min)
  2. ITIL® Foundations - Terminology (15 min)
  3. ITSM and
Services (11 min)
  4. Processes and Functions (13 min)
  5. Service Lifecycle (13 min)
  6. Service
Strategy - Introduction (14 min)
  7. Service Strategy - Service Packages, SLPs, and Assets (13 min)
  8.
Service Strategy - Service Portfolio Management (12 min)
  9. Service Strategy - Financial Management for IT (15
min)
  10. Service Strategy - Business Relationship Managment (14 min)
  11. Service Design - Introduction (10
min)
  12. Service Design - Supplier Management (12 min)
  13. Service Design - Service Level Management (14
min)
  14. Service Design - Service Catalogue Management (10 min)
  15. Service Design - Availability
Management (16 min)
  16. Service Design - Capacity Management (13 min)
  17. Service Design - Information
Security Management (11 min)
  18. Service Design - Design Coordination and IT Service Continuity Management (13
min)
  19. Service Transition - Introduction (11 min)
  20. Service Transition - Transition Planning and
Support (11 min)
  21. Service Transition - Change Management (12 min)
  22. Service Transition - Knowledge
Management (11 min)
  23. Service Transition - Service Asset and Configuration Management (13 min)
  24.
Service Transition - Release and Deployment Management (17 min)
  25. Service Transition - Review (13 min)
 
26. Service Operations - Overview (12 min)
  27. Service Operations - Service Desk Function (17 min)
  28.
Service Operations - Technical, Application, and IT Operations Management Functions (10 min)
  29. Service
Operations - Incident and Problem Management (20 min)
  30. Service Operations - Event and Access Management (15
min)
  31. Service Operations - Request Fulfillment (11 min)
  32. Continual Service Improvement (14 min)
  33. ITIL® Exam Cram (8 min)
   						

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