Lynda - Delivering Bad News to a Customer
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Torrent File Content (15 files)
Lynda - Delivering Bad News to a Customer
04. Communication Channels
01. Email.mp4 -
04. Communication Channels
01. Email.mp4 -
18.08 MB
02. The Four Keys to Delivering Bad News
02. Acknowledge concern.mp4 -
02. Acknowledge concern.mp4 -
18.43 MB
03. What to Do in Specific Situations That Call for Bad News
02. It's impossible to do.mp4 -
02. It's impossible to do.mp4 -
19 MB
05. Conclusion
01. Next steps.mp4 -
01. Next steps.mp4 -
19.43 MB
03. What to Do in Specific Situations That Call for Bad News
03. When you have to say no.mp4 -
03. When you have to say no.mp4 -
20.63 MB
04. Communication Channels
03. Phone.mp4 -
03. Phone.mp4 -
21.13 MB
04. Face-to-face interactions.mp4 -
21.22 MB
00. Introduction
01. Welcome.mp4 -
01. Welcome.mp4 -
21.33 MB
02. The Four Keys to Delivering Bad News
04. Offer alternatives.mp4 -
04. Offer alternatives.mp4 -
22.07 MB
01. Be clear and unequivocal.mp4 -
24.3 MB
03. What to Do in Specific Situations That Call for Bad News
01. Policy conflicts.mp4 -
01. Policy conflicts.mp4 -
24.63 MB
04. Communication Channels
02. Text or chat.mp4 -
02. Text or chat.mp4 -
25 MB
02. The Four Keys to Delivering Bad News
03. Be open to and encourage questions.mp4 -
03. Be open to and encourage questions.mp4 -
25.44 MB
01. The Problem - Not Knowing How to Break Bad News to a Costumer
02. The solution The four keys.mp4 -
02. The solution The four keys.mp4 -
28.93 MB
01. How most people get it wrong.mp4 -
30.63 MB
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